bat66 Responsible Gaming — Play Safe, Play Smart

bat66 takes its duty of care to players seriously. We recognise that while the vast majority of our players enjoy cricket betting, live casino games, and slots as a form of leisure, a small number of people can develop difficulties with gambling. bat66 has built a comprehensive set of responsible gaming tools, policies, and support pathways to help every player stay in control — at no cost and with no stigma attached.

This page explains every responsible gaming measure bat66 operates, how you can activate limits and protections on your account, and what to do if you or someone you know needs help. Please read it carefully. bat66 encourages every player to set limits before they start playing — not after a problem has already developed.

The bat66 Platform is strictly for adults aged 21 and above. This is a firm policy — not a guideline. Every account registration requires date-of-birth confirmation, and bat66 reserves the right to request identity documents at any time to verify age. Any account found to belong to a person under 21 will be permanently closed immediately, and any balance will be forfeited in accordance with bat66's Terms and Conditions.

bat66 takes deliberate steps to prevent underage gambling. If you are aware of a person under 21 using the bat66 Platform, please report this immediately to bat66 support. Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gaming platforms on shared or family devices.

All responsible gaming tools are available at zero cost to every bat66 account holder. bat66 will never charge a fee to activate a deposit limit, cool-off period, or self-exclusion. These tools are a fundamental part of our service — not an add-on. To activate any tool, log in to your account, go to Account Settings, and select the Responsible Gaming section. Alternatively, contact bat66 support via live chat 24 hours a day, 7 days a week, and our team will activate the tool on your behalf immediately.

• Gambling with money you cannot afford to lose, including money set aside for rent, food, or bills.
• Feeling restless, irritable, or anxious when not gambling, or when trying to reduce or stop.
• Chasing losses — placing bigger bets after losing in an attempt to win back what was lost.
• Lying to family members or friends about how much time or money you spend on gambling.
• Neglecting work, studies, family obligations, or social activities because of gambling.
• Borrowing money, selling possessions, or using savings to fund gambling activity.
• Gambling to cope with stress, depression, loneliness, or other personal difficulties rather than for entertainment.

These signs do not mean that gambling is ruining your life — they are early indicators that you may benefit from a break, a limit, or a conversation with support. Addressing them early is far easier than waiting. bat66 staff are not counsellors, but they can help you activate the right tool and point you toward professional help if needed.

bat66 has made it straightforward to activate any responsible gaming tool. There are three ways to do it:

• Account Settings: log in to your bat66 account, navigate to Account Settings, and select the Responsible Gaming section. From there you can set deposit limits, loss limits, session reminders, and initiate a cool-off period or self-exclusion directly.
• Live Chat Support: contact bat66 support via the live chat button on the Platform. Tell the support agent which tool you want to activate and they will process it immediately — 24 hours a day, 7 days a week.
• Email: send your request to [email protected] from your registered email address. Include your account username and the specific tool or limit you wish to activate. bat66 will confirm activation within 24 hours.

All limit reductions and cool-off periods take effect immediately upon activation. Deposit limit increases and the reversal of self-exclusion are subject to a mandatory 7-day cooling-off period before they take effect — this is a deliberate safeguard to prevent impulsive decisions made in the heat of a gaming session.

Self-exclusion is bat66's most powerful responsible gaming tool. When you activate self-exclusion, your bat66 account is suspended for the period you choose — a minimum of 6 months, up to and including permanent exclusion. During the exclusion period, you will not be able to log in, make deposits, or place bets. Any deposits made inadvertently during an exclusion period will be refunded.

Self-exclusion once activated cannot be reversed or shortened during the elected period. This is intentional. The purpose of self-exclusion is to create a hard barrier between you and gambling during a period when you feel you need it most. bat66 will not accept any request to reopen a self-excluded account before the exclusion period has fully elapsed, regardless of the reason provided.

Before your exclusion period ends, bat66 will send you a reminder email at your registered address. Reactivation of your account after the exclusion period requires you to contact bat66 support directly and complete a responsible gaming review. bat66 may ask you to confirm that you have taken steps to address your gambling concerns before reinstating full account access.

• Set a budget before you start each session and stick to it. Decide in advance how much you are comfortable losing — because losses are always a possibility — and stop when you reach that amount.
• Treat gambling as entertainment spending, the same way you would treat a cinema ticket or a meal out. Budget for it accordingly and never view it as a source of income.
• Never gamble to recover money you have already lost. Chasing losses is one of the most common paths into problem gambling. Accept losses as the cost of entertainment and log out.
• Take regular breaks. Step away from the Platform every 30 to 60 minutes. bat66's session reminder tool can prompt you automatically — activate it in your account settings.
• Do not gamble when you are tired, stressed, upset, or under the influence of alcohol. Impaired judgement leads to impulsive bets that you would not otherwise make.
• Keep gambling and finances separate. Use a dedicated payment method with a pre-set balance for bat66 deposits rather than your primary bank account, so your essential living expenses are always protected.

bat66 support is available 24 hours a day, 7 days a week via live chat on the Platform. You can also reach the bat66 responsible gaming team by email at any time. bat66 aims to respond to all responsible gaming enquiries within 1 hour during active hours and within 4 hours overnight.

Email bat66 support: [email protected]